Shipping Policy
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Domestic Shipping
- Delivery time: 1–2 business days after processing
- Shipping cost: Calculated at checkout (or specify a flat rate / free shipping threshold)
International Shipping
- Delivery time: 7–12 business days after processing, depending on destination and customs processing
- Shipping cost: Calculated at checkout based on destination
- Please note that international orders may be subject to import duties, taxes, and customs fees charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
While we do our best to meet the estimated delivery times above, delays can occasionally occur due to customs processing, weather, carrier issues, or high order volume. We appreciate your patience and will do our best to keep you informed of any significant delays.
Multiple Items / Split Shipments
If your order contains multiple items, they may ship separately and arrive at different times, as items may be fulfilled from different warehouses.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] and we will do our best to update it before the order ships.
Lost or Missing Packages
If your tracking shows delivered but you have not received your package, please contact us at [support email] within [X days] so we can investigate.
Questions
If you have any questions about your shipment, reach out to us at [support email] or [contact page link].